Contacts
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Click on the email link to contact a specific Amtrak representative. Address and telephone numbers are also provided.
Under "Quick Clicks" we have additional information related to
international marketing partners as well as a form to fill out to
obtain Amtrak collateral! |
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Amtrak Support
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Amtrak Travel Agency Sales Center
Located in Philadelphia, PA and available for both Travel Agents and Tour
Operators, here you will find answers to your questions, including product
information and conditions, booking assistance, sales brochures, images,
promotional materials, fam tours, and training materials.
Web:
www.amtrakagentsupport.com
Email: intlhelp@amtrak.com
Amtrak Group Reservations
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Amtrak International Group Reservations
For assistance booking international groups. (Groups are defined as 20
passengers or
more.) For group commissions, contact intlhelp@amtrak.com in Philadelphia,
PA.
Telephone: 951-789-7926 (Riverside, CA - Pacific Time)
Web:
Group Travel Requests
Email: amtrakg@amtrak.com
Amtrak Marketing
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Amtrak International Marketing
For cooperative marketing agreements, traditional and e-promotions, new
product
development, special fares, series programs, and training.
Telephone:
202-906-4915 (Washington , DC - Eastern Time)
Email: Richard De Sousa
(Senior Officer, Marketing International Sales)
In-Country Marketing and Public Relations Firms
Amtrak In-Country Marketing
and Public Relations
Firms provide those in the international
travel trade with a with a point of contact in or close to their home
country. Currently there are 6 companies with which Amtrak has
contracted for international marketing and PR services. The list also
includes contact names and phone numbers. These partners coordinate Amtrak
media planning & buying for designated countries and regions.
More Information:
Marketing Partners
Media Relations
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Amtrak Media Relations (Contact for all inquires from members of the
press)
Amtrak Media Relations representatives provide
information to and answer questions from members of the press. They do not
place advertising or handle customer inquiries.
Vernae Graham
Manager, Media Relations
Telephone: 510-238-4358 (Oakland, Ca - Pacific Time)
Email: Media Relations
Customer Relations
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Amtrak Customer Relations (Contact for all customer service related
inquires)
Send your comments using the online form. If you need immediate
attention concerning a reservation
while in the US, call a service representative at
1-800-USA-RAIL (1-800-872-7245) or TDD/TTY
(1-800-523-6590).
60 Massachusetts Avenue, N.E.
Washington, DC 20002
Web Location:
Travel Feedback
Travel
Agency Newsletter 8
This newsletter designed for the travel trade will
highlight routes and services. Included will be details on promotions,
familiarization trips, surveys and much more.
Subscribe:
Newsletter
Support Documentation
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This quick reference provides important information
for the travel trade including system map, calendar, phone numbers, email
addresses and valuable web addresses.
Download:
Amtrak Calendar / Contacts / Map
(2011)
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